Customer Service

You can contact Culinart either by calling +852 2580 0919 or by using the Contact Us form found here.

By using this site, you agree to all terms, conditions, and notices contained or referenced herein, which may be changed from time to time. These changes will be posted to the website. Your continued use of this site following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

Copyright and Trademark

All content and software on this site is the property of Culinart or its suppliers and is protected by Hong Kong and international copyright laws. Culinart and the Culinart logo are trademarks of Culinart. Other product or company names herein are the trademarks of their respective owners.

License and Site Access

Culinart grants you a limited license to access and make personal use of this site. This site or any portion of this site may not be reproduced, sold, or otherwise exploited for any commercial purpose without express written consent of Culinart. Any unauthorized use terminates the permission or license granted by Culinart.

Applicable Law and Disputes

You agree that the laws of the Hong Kong SAR, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Culinart.

Privacy & Security

Our Commitment to Privacy
At Culinart, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy. By visiting culinart.com.hk, you are accepting the practices described in this Privacy Policy. This Policy may change, and use of information that we gather now is subject to the Privacy Policy posted on the website at the time of use.

Collection and Use of Information
Any information which you provide to us on the website or otherwise is used for such purposes as fulfilling orders, responding to requests, improving our product offerings, communicating with you and statistically analyzing site usage. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features.

E-mail Communications
From time to time as necessary, additional e-mails may be sent to the customer to confirm details of a specific transaction.

Release of Information
Customer information is shared outside of Culinart only in the following circumstances:
Agents: We employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Culinart or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Legal Protection

We release account and other personal information when we believe release is appropriate to comply with law; enforce our agreements; or protect the rights, property, or safety of Culinart or others.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.